FAQ

- COMPONENTS - 

  • What is the jewelry made from? 
Our jewelry is primarily made from polymer clay.  Styles may also include resin, coloring agents, gold leaf, acrylics, brass charms, and other jewelry findings. 
  • What can I expect from your jewelry?
Our jewelry is handmade and because it is one of a kind it may have slight imperfections. Our products are durable but require proper care. Please see our care instructions. 
  • What are your posts made from? 

All of our findings are sterling silver, brass, or gold/silver plated. 

  

 

- CARE - 

  • How do I care for my polymer clay jewelry? 

Please do not wear around water, to bed, expose to extreme temperatures, or wear around aerosol products or perfumes, etc. Do not use chemicals, solvents, or jewelry cleaners. If they become dirty, wipe with a soft damp cloth. To preserve handmade pieces, store them in a jewelry box, away from sharp objects to avoid scratching the surface.

  • How do I care for the metal components if they tarnish? 

If you experience tarnishing, clean with Brasso polish and a soft cloth. You can find this at your local hardware store or on Amazon. 

 

    - REQUESTS - 
    • Do you take custom orders? 
    We currently do not take custom orders.
      • A style I loved sold out-will it come back?  

      If something you love sold out, email us at roandreaco@gmail.com and we might include it in our next restock.

       

      - SHIPPING - 

      • When should I expect my order? 
      We try to ship all business orders within 5-7 business days. 
        • What shipping options do I have?  
        We offer multiple shipping options through USPS at checkout. We also offer free shipping on orders over $100. Please note that Ro & Rea Co. is not responsible for lost/stolen packages once USPS picks your items up. We are also not responsible for any delays or shipping interruptions that may occur once the item has shipped.
          • Do you offer international shipping? 
          We currently only ship within the US. 
            • I had the wrong shipping address on my order! Can I fix it? 
            If you realize you put in the wrong address, email us and we can try to fix it before it ships! If the item has already shipped, we will be unable to correct it. If it ships back to us, we can ship it back to the correct address (at your expense) as soon as possible.

               

              - RETURNS -

              • Do you accept returns? 
              We do not accept returns. However, we want to make sure you're happy with your order! If you have any issues at all, please email us at roandreaco@gmail.com.